Cancellation & Refund Policy
All Raw India Experience journeys are privately curated and involve pre-committed vendor arrangements, accommodation bookings, and guide scheduling. Cancellation timelines below reflect our obligations to our local partners and hosts.
Cancellation by the Guest
| Notice Period Before Travel | Refund Amount |
|---|---|
| 30 days or more | Full refund of advance paid, minus 5% processing fee |
| 15 – 29 days | 50% of total journey value refunded |
| 7 – 14 days | 25% of total journey value refunded |
| Less than 7 days | No refund. Full amount forfeited. |
| No-show / no contact | No refund. Full amount forfeited. |
How to Cancel
All cancellation requests must be submitted in writing via email to hello@rawindiaexperience.com or via WhatsApp to +91 81296 87474. Cancellations are effective from the date and time we receive written confirmation from you.
Rescheduling
We understand that plans change. Guests may request to reschedule their journey up to 21 days before the travel date at no additional charge, subject to availability. Rescheduling requests within 21 days of travel will be treated as a cancellation and re-booking.
Cancellation by Raw India Experience
In the rare event that Raw India Experience must cancel a confirmed booking — due to natural disaster, force majeure, safety concerns, or circumstances beyond our control — guests will receive a full refund of all amounts paid, or the option to reschedule at no extra cost. We will notify guests at the earliest possible opportunity.
Refund Processing
Eligible refunds are processed within 7–10 business days of the cancellation confirmation. Refunds are made to the original payment method. International transfer charges, if any, are borne by the guest.
For cancellation requests or refund queries: hello@rawindiaexperience.com · WhatsApp +91 81296 87474
Booking Confirmation & Service Delivery
How Booking Works
Raw India Experience operates on a Request to Book model. Guests select their preferred experiences on our website or via WhatsApp, and submit an enquiry. Our curator reviews the request, confirms availability, and sends a personalised quote within 4 hours during business hours (9am – 8pm IST, Monday to Saturday).
Booking Confirmation
A booking is confirmed only upon receipt of the advance payment. Upon payment, guests receive a written Booking Confirmation via email and WhatsApp, containing:
- Confirmed journey dates and duration
- List of all confirmed experiences and activities
- Accommodation details and stay category
- Vehicle and driver allocation
- Emergency contact numbers for the journey
- Balance payment due date
Payment Schedule
- 40% advance payment required to confirm booking
- Balance payment due 7 days before travel commencement
- Payment accepted via Razorpay (cards, UPI, net banking, international transfers)
Service Delivery
All Raw India Experience journeys are delivered on location across India. There is no physical product shipped to guests. All services — accommodation, activities, meals, transport, and guiding — are delivered in person during the confirmed travel dates.
Our team remains reachable throughout your journey via a dedicated WhatsApp line for any on-ground support, changes, or assistance.
What is Included
- All selected and confirmed activities
- All meals (breakfast, lunch, dinner) as specified in the itinerary
- Private vehicle with dedicated driver for the full duration
- One complimentary drink per day (alcoholic or non-alcoholic)
- All accommodation as per selected stay tier
- Raw India Experience concierge support throughout
What is Not Included
- International and domestic flights
- Travel insurance (strongly recommended)
- Visa fees
- Personal expenses and shopping
- Monument and museum entry fees unless specified
- Gratuities (at guest's discretion)
Privacy Policy
Raw India Experience LLP ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
Information We Collect
- Name, email address, phone number (provided during enquiry or booking)
- Travel dates, group size, and journey preferences
- Payment details (processed securely via Razorpay — we do not store card data)
- WhatsApp messages and email correspondence related to your booking
- Website usage data via Google Analytics (anonymised)
How We Use Your Information
- To respond to your enquiry and prepare your personalised journey quote
- To confirm, manage, and deliver your booked experience
- To send booking confirmations, itineraries, and travel documents
- To contact you regarding changes, updates, or emergencies related to your journey
- To improve our services and website based on aggregated usage data
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We share your details only with the vendors, hosts, guides, and accommodation partners directly involved in delivering your confirmed journey — and only the information necessary for service delivery.
Data Storage & Security
Your data is stored securely in our CRM system and email accounts. Payment processing is handled by Razorpay, which is PCI-DSS compliant. We do not store credit card or banking details on our systems.
Data Retention
We retain your personal data for a period of 3 years after your last interaction with us, for accounting and legal compliance purposes. After this period, data is securely deleted.
Your Rights
- You may request access to the personal data we hold about you
- You may request correction of inaccurate information
- You may request deletion of your data (subject to legal retention requirements)
- You may opt out of marketing communications at any time
Cookies
Our website uses Google Analytics cookies to understand how visitors use the site. These are anonymised and do not identify you personally. You may disable cookies in your browser settings.
For privacy-related requests: hello@rawindiaexperience.com · Raw India Experience LLP, Kochi, Kerala — 682033
Terms & Conditions
1. Agreement
By making an enquiry, booking, or payment with Raw India Experience LLP, you agree to be bound by these Terms and Conditions. These terms constitute a binding agreement between you (the guest) and Raw India Experience LLP (LLPIN: ACV-5094), registered in India.
2. Booking & Payment
All bookings are subject to availability and are confirmed only upon receipt of the advance payment (40% of total journey value). Raw India Experience reserves the right to decline any booking at its discretion prior to payment receipt.
3. Pricing
All prices quoted are in Indian Rupees (INR) unless otherwise stated. Currency conversion estimates are provided for convenience and are subject to exchange rate fluctuations. GST is applicable as per Government of India regulations and will be stated in your invoice. Prices are per person based on double occupancy unless otherwise specified.
4. Guest Responsibilities
- Guests are responsible for holding valid travel documents, visas, and travel insurance
- Guests must disclose any medical conditions, dietary requirements, or mobility limitations at the time of booking
- Guests are expected to behave respectfully towards local communities, hosts, artisans, and guides
- Raw India Experience reserves the right to remove a guest from an experience if their behaviour endangers others or is disrespectful to local communities or customs
5. Health, Safety & Risk
Some activities offered by Raw India Experience involve outdoor environments, water bodies, and physical participation. Guests participate at their own risk. We strongly recommend comprehensive travel insurance including medical coverage. Raw India Experience maintains appropriate safety protocols for all activities but cannot be held liable for accidents arising from guest negligence or failure to follow guide instructions.
6. Force Majeure
Raw India Experience shall not be liable for any failure to deliver services due to circumstances beyond our reasonable control, including but not limited to natural disasters, political unrest, pandemic restrictions, strikes, or acts of God. In such cases, we will endeavour to offer rescheduling or a fair partial refund where possible.
7. Liability Limitation
Raw India Experience LLP's liability to any guest shall not exceed the total amount paid by that guest for the specific journey in question. We are not liable for indirect or consequential losses, including loss of enjoyment, missed flights, or additional expenses incurred due to journey changes.
8. Intellectual Property
All content on rawindiaexperience.com — including text, images, experience descriptions, and brand materials — is the property of Raw India Experience LLP and may not be reproduced without written permission.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Ernakulam, Kerala.
10. Contact & Grievance
For any queries, complaints, or disputes relating to these policies, please contact us at hello@rawindiaexperience.com or via WhatsApp at +91 81296 87474. We aim to respond to all correspondence within 48 hours.